We want you to be happy with your new jewelry... please reach out if we can help in any way!
All merchandise will ship with USPS
First Class Mail: Flat rate $5.00
Priority Mail: Flat rate $11.00
FREE USPS shipping on orders over $95.00
No international shipping available at this time
We want you to be happy with your new jewelry… please reach out if we can help in any way!
REFUNDS
Exchanges only, no refunds
FINAL SALE ITEMS
For hygiene reasons, earrings will not be exchangeable.
All sale items are final sale.
EXCHANGES
We will accept exchanges on unused, undamaged items provided that the merchandise is accompanied by the original receipt within 14 days of purchase date.
Please reach out to our customer service department to get a return authorization number (RA#). No exchanges will be made without an RA#. Due to Covid-19, please allow up to 48 hours for a response.
Customer service phone: 717-391-5882
Customer service email: [email protected]
SHIPPINGINSTRUCTIONS:
Carefully pack the item in the original packaging or a protective mailer and enclose original receipt with the RA#.
Return shipping is the customer’s responsibility.
Typical turnaround time is 7-10 days upon receipt of merchandise.
Mail to:
Silver Moon Gallery
Return Dept. RA#: (write your RA# here)
613 Park City Center
Lancaster, PA 17601
DAMAGES
If you receive a damaged or faulty item, please contact us as soon as possible to arrange a return.
Customer service phone: 717-391-5882
Customer service email: [email protected]
The customer is responsible for return shipping, but after inspection upon receipt shipping may be refunded.
We will process/repair/replace the item within 7-10 days of receipt (please see Exchanges for shipping instructions).
